Personal Information

We collect information that identifies you as an individual, including:

• Full name, date of birth, and gender identity
• Contact information (email address, phone number, mailing address)

Health Information

We collect information related to your health and medical history:

• At booking: The mental health concerns they want to discuss
• During/after sessions: Clinical notes, assessments, and progress documentation created by the counselor

Technical and Usage Information

We also collect information about how you interact with our app, such as:

• Session logs and usage patterns
• Device information (type of device, operating system, unique identifiers)

Providing Care

• Facilitate telehealth counseling sessions between you and licensed mental health professionals
• Maintain your electronic health records
• Coordinate your care and communicate treatment plans

Operational Purposes

• Process payments and manage billing
• Improve our services and app functionality

Communications

• Send appointment reminders and follow-up messages
• Provide important updates about your care or account
• Share educational resources and mental health information

With Your Healthcare Team

Your information is shared with licensed counselors, therapists, psychiatrists, and other mental health professionals involved in your care within India.

With Your Consent

We share your information only when you explicitly authorize us to do so, such as with family members, other healthcare providers, or for specific purposes you approve.

For Legal and Safety Reasons

We may disclose your information if required by law, to protect your safety or the safety of others, or to prevent fraud or abuse.

Service Providers

We work with trusted third-party vendors who assist us with:

• Cloud hosting and data storage (servers located in India or with adequate data protection)
• Payment processing and payment gateways
• Video conferencing technology

Right to Access

You have the right to access your personal and health information held by us and request copies of your records.

Right to Correction

You may request corrections to inaccurate, incomplete, or outdated information in your records.

Right to Erasure

You may request deletion of your personal data, subject to legal and regulatory retention requirements under Indian law.

Right to Withdraw Consent

You have the right to withdraw your consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.

Right to Grievance Redressal

You have the right to lodge a complaint with our Grievance Officer regarding any concerns about your data.

To exercise these rights, please contact us (details provided below)

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or our privacy practices, please contact :

Contact Information

Hermitage Connect

Email: thehermitage.rehab@gmail.com

Phone: +91-98143-70700

Address: 30/1-30/2, Majitha-Verka By Pass Amritsar, Punjab 143001

Website: www.thehermitage.rehab